WHO WE ARE? 我们是谁?

     1. Who is Great Heart Charity Association?

谁是耕心慈善？

Great Heart Charity Association is a tax-exempted charity association that is based in Kota Kemuning, Shah Alam. Our mission is to make charitable giving a part of everyone’s life by encouraging more members of the public, especially the younger generation, to get involved with charity via our programmes to help out the underprivileged.

耕心慈善是个免税的慈善协会，位于莎阿南的哥打哥文宁。我们的使命是通过鼓励更多的公众，特别是年轻一代，帮助弱势群体，让慈善事业成为每个人生命中的一部分。

     2. Where does Great Heart Charity Association operate?

耕心慈善会在哪里运作？

Our HQ is at Kota Kemuning, Shah Alam, while our Great Heart Community Centre (GHCC) is located at Teluk Pulai, Klang.

我们总部位于莎阿南哥打哥文宁，而我们的耕心社区服务中心（GHCC）位于巴生直落玻璃。

     3. Who are Great Heart Charity Association’s main targeted beneficiaries?

谁是耕心慈善的受惠人士？

Underprivileged families from poor backgrounds, those undergoing dialysis, orphanages, old folks’ homes, homes for the disabled and Orang Asli villagers.

我们的受惠人士是弱势家庭（包括贫困家庭和洗肾病患），老人院，孤儿院，残障中心和原住民村庄。

     4. How does Great Heart Charity Association help those in need?

耕心慈善如何协助有需要的人？

Through our various charity projects and programs; namely, Hand-in-Hand Charity Program, You & Me Educational Program, Great Heart Community Centre (GHCC), and Overseas Union Charity Program. Some charity projects are also conducted via our sister associations, Great Vision Charity Association, Earth Warriors Association and Geng Xin Tang.

通过我们的几项活动和计划：携手共济慈善计划，“关爱你，关爱我”教育计划，耕心慈善社区服务中心 (GHCC)，海外布施计划。我们的姐妹协会，宏愿慈善机构，地球战士计划，和耕心堂，也有举办慈善活动。

     5. Is Great Heart Charity Association related to any religion?

耕心慈善是否与宗教有关？

No. We are a non-religious affinity.

我们属于非宗教机构。

     6. Does Great Heart Charity Association support overseas projects?

耕心慈善会是否支持海外项目？

Yes, through our Overseas Union Charity Program. This is held via collaborations or upon invitation from overseas charity partners, with the aim to share and exchange knowledge on charity and cultural experiences among different regional charity organisations.

支持。通过我们的海外布施计划，我们与海外慈善团体合作联办慈善活动，也旨在交流和分享文化、经验和知识。

FUNDING资金

    1. How are Great Heart Charity Association’s projects funded?

耕心慈善的项目如何获得资助？

We rely on public donations to fund our projects. Donors support us either by signing up for our ‘I Am Guardian Angel’ monthly donation program, donating directly to our organisation, or by purchasing our merchandise listed on our website. Funding is also generated from our Great Heart Charity Gala Dinner, where we also hold auction sessions to fundraise for the association. You, too, can donate at https://www.greatheartcharity.org.my/donations/

我们依靠公众捐款来资助我们的项目。捐款者可以注册 “我是守护天使”每月捐款计划来支持我们，一次性捐款给我们的组织，或者购买我们网站上列出的商品。我们也透过的耕心慈善晚宴和晚宴上的拍卖环节为协会筹集下一年的项目资金。捐款者可以注册 https://www.greatheartcharity.org.my/donations/

   2. How are Great Heart Charity Association’s overseas projects funded?

耕心慈善的海外布施计划如何获得赞助？

The overall project funding is shared among our overseas partner organisations which are involved in the charity project. Great Heart volunteers from our end self-fund their volunteer trips overseas.

整体项目资金由参与慈善项目的合作伙伴海外机构共享。对于自愿参与项目的志愿团队，他们则需要自筹资金。

   3. How can I be sure that the money is spent appropriately?

我怎样能够确认这笔钱是否被适当地使用？

Being a tax-exempted charity organisation that is registered with the Registry of Societies of Malaysia (ROS; Registration No. PPM-021-10-01072013), we are subjected to auditing by the Inland Revenue Board of Malaysia (LHDN), ROS, as well as an external auditor, to ensure that all donations are spent appropriately.

Do refer to our fact sheet at http://www.greatheartcharity.org.my/fact-sheet/ for more information on our funding and expenditure.

作为在Registry of Societies of Malaysia (ROS; Registration No. PPM-021-10-01072013) 注册的免税慈善组织，我们正在接受Inland Revenue Board of Malaysia (LHDN), ROS和外部审计师的审计，以确保所有的捐款都花在适当的地方。您可以参考 http://www.greatheartcharity.org.my/fact-sheet/ 的资料表获取资金和支出的信息。

   4. Are my donations to programmes by Great Heart Charity Association tax deductible?

我对于耕心慈善的捐款是免税吗？

Persatuan Kasih Sejati (Great Heart Charity Association) is an institution listed under Section 44(6) ITA 1967, LHDN Malaysia. All donations are tax exempted under Section 44(6) of the Income Tax Act 1967. Learn how to receive a tax exemption at https://www.greatheartcharity.org.my/donations/

耕心慈善 (注册名：Persatuan Kasih Sejati) 是 LHDN Malaysia下Section 44(6) ITA 1967章节里列出的机构。根据Section 44(6) of the Income Tax Act 1967，说有捐款是免税的。您可以参考 https://www.greatheartcharity.org.my/donations/

ACCOUNTABILITY责任

   1. Is Great Heart Charity Association a registered charitable organization in Malaysia?

耕心慈善是不是马来西亚受注册的慈善机构？

Great Heart Charity Association is registered with the Registry of Societies of Malaysia (ROS) under the registration number PPM-021-10-01072013.

耕心慈善已在Registry of Societies of Malaysia (ROS) 受注册的机构。注册号码： PPM-021-10-01072013。

   2. Who are the owners/shareholders of Great Heart Charity Association?

耕心慈善的业主或股东是谁？

Great Heart Charity Association is managed by a team of committee members. There are no owners/shareholders for the organisation.

耕心慈善是由一组委员会成员管理，并没有业主或股东。

   3. What about the paid-up and authorised capital of Great Heart Charity Association?

This is not applicable for NGOs registered under ROS.

不适用于在ROS下注册的非政府组织。

   4. Who are the auditors for Great Heart Charity Association?

谁是耕心慈善的审核员？

We have appointed S. F. Lee & Co. as our external auditor since our inception in 2013. We have an internal auditor and are also subjected to audits from the Inland Revenue Board of Malaysia (LHDN) and the Registry of Societies of Malaysia (ROS).

自2013年成立以来，我们已委任S.F. Lee＆Co.为外部审计师。我们拥有内部审计师，并接受Inland Revenue Board of Malaysia (LHDN) 和the Registry of Societies of Malaysia (ROS)的审计 。

FAQ – VOLUNTEERING

About Volunteering 关于志愿服务

   1. Why volunteer with Great Heart Charity Association?

为什么要做耕心慈善的义工？

You get to experience and be involved in various charity programs that cater to a diverse group that ranges from poor families, orphanages, old folks, people with disabilities and Orang Asli villagers. Our team will be there to guide you through your charity journey and share the knowledge that they have learned on their own journeys too. You also get to meet up with other like-minded volunteers. Most of our volunteers are young and young-at-heart, and are eager to get to know other kind-hearted individuals.

您可以体验和参与各种性质的慈善项目，以迎合贫困家庭，孤儿院，老年人，残疾人和原住民村民等不同群体的贫困目标。我们的团队将引导您完成慈善之旅，并通过知识共享向我们的团队学习。你也可以从中认识其他志同道合的志愿者。我们大多数的志愿者都是年轻的志愿者，他们渴望认识其他善良的人。

   2. How do I sign-up as a volunteer for Great Heart Charity Association?

我如何成为耕心慈善的义工？

Fill up our online registration form at http://www.greatheartcharity.org.my/volunteer-registration/ to sign up.

注册: http://www.greatheartcharity.org.my/volunteer-registration/

   3. I already signed up as volunteer for Great Heart Charity Association, so what’s next?

我已经注册成为耕心慈善协的义工，接下来呢？

You will be receiving our newsletter on a monthly basis. Volunteering opportunities with us will be shared in the newsletter where you will be redirected to sign up for the events you are interested in. The volunteer slots are on a first come, first serve basis, so do be quick to sign up. A team leader will be in contact with you closer to the day of the event.

我们每个月份都会把义工活动咨询电邮给你。有兴趣参与的义工可以点击网址报名有兴趣的活动。我们的活动领队会联络你做另行的通知和安排。注：活动名额有限，敬请尽早报名。

   4. Are there any overseas volunteering opportunities in Great Heart Charity Association?

耕心慈善会有海外志愿服务的机会吗？

Yes, through our Overseas Union Charity Program, which will be broadcasted on our social media whenever there is a need for volunteers. Do note that the travelling, transportation & meal cost is to be borne by the volunteers.

有的。当我们的海外布施计划需要义工的时候，我们将在社交媒体上宣传。请注意：旅行，住宿和膳食费用将由义工自行承担。

   5. Does Great Heart Charity Association offer an internship program?

耕心慈善是否提供实习计划？

Yes, we do. We accept both local and international interns at our Great Heart Community Centre and have been receiving interns from across the globe, such as from Canada, Poland, France, Sri Lanka and Cambodia.

是的，我们的耕心社区服务中心接受本地和国际实习生。过往我们曾接受了来自加拿大，波兰，法国，斯里兰卡和柬埔寨等的实习生。

   6. How can my company volunteer?

我的公司如何参与做义工？

As our mission is to make charitable giving a part of everyone’s life, we welcome everyone to join any of our programs. Your company could either sponsor or donate towards our programs, or send staff over as volunteers. For customised events, administrative costs are chargable at RM30/hour per staff.

我们的使命是让慈善事业成为每个人生活的一部分，我们欢迎任何有兴趣加入我们的计划的人士。您的公司可以赞助我们的一些项目，或者您也可以让您的员工以义工的身份参与我们的项目。我们也可以为您的公司额外策划社会企业活动（我们将收取30块令吉工时计算的行政费用）。

Volunteer Requirements & Tasks 义工要求和任务

   1. Is there an age limit to volunteer in Great Heart Charity Association?

义工是否有年龄的限制？

As long as you are able to take care of yourself while helping out during our programs, we welcome you to participate in any of our charity programs.

只要您能在我们的项目中照顾自己，我们会欢迎您参加我们的慈善活动。

   2. Are there minimum/maximum numbers of hours that I must commit to as a volunteer?

参与活动的义工需要腾出多少个小时的时间？

This would depend on the type of program that you have signed up to volunteer for. For example, for a day trip outing, you would be expected to help out throughout the day’s activity while for class or workshop activities, it would typically be around 3 to 4 hours.

这取之于活动性质。比如：一日游的活动需要预料一天的时间；课程或工作坊需预料三到四个小时的时间。

   3. How many events can I volunteer for?

我可以参与多少次的活动？

As many as you would like to, depending on your schedule.

只要您有空，耕心慈善都欢迎您。

   4. Can I volunteer if I work full time?

我是否可以当全职的义工？

Yes, depending on your schedule. Most of our outreach programs are conducted during the weekends, while our programs at the Great Heart Community Centre are from Mondays to Saturdays.

可以，只要您的日常行程应许。虽然我们多数的活动都是在周末，但是我们耕心社区服务中心的活动都是进行在星期一到星期六。

   5. What sort of tasks/roles will I perform?

我可以扮演什么角色？

You could play on the role of volunteers to help out during our programs, or you could take on a more challenging role of being a team leader to help organise our charity projects.

您可以义务协助我们的活动，或者担起队长的任务协助策划慈善活动。

   6. Will I be the only volunteer on duty or do I work as part of a team?

我是一个人负责策划活动或是有团队协助？

You will be working as part of a team to execute our charity programs.

您将会有团队的协助帮忙策划活动。

Volunteer Logistics 义工后勤

   1. How do I keep track of my volunteer hours?

我如何计算付出的时间？

Your attendance will be taken during each volunteer session, with points allocated based on the role that you play. Upon reaching a certain number of points, you will be invited to our annual Thanksgiving Dinner to be inducted into our Angels Appreciation Program Hall of Fame.

在每一场的慈善活动里，我们都会记录你的出席率，而稍后会以你的角色打分。当您累计了足够的分数，我们会邀请您到一年一度的感恩晚宴，出席义工表扬环节的颁发感谢状仪式。

   2. What’s the dress code for volunteers?

义工需有如何的穿着？

Smart casual. You could also purchase our Great Heart T-shirt by visiting our online store at http://www.greatheartcharity.org.my/merchandise/ to wear during the charity event. The funding raised from the merchandise purchase will be used to run our charity programs.

舒适得体即可。或则您也可以到我们的网站（http://www.greatheartcharity.org.my/merchandise/）购买耕心慈善的义工T恤，在出席任何慈善活动的时候穿上。所筹到的款项将会用在慈善用途上。

   3. How do I get to know more about available events for volunteering?

我如何得知更多慈善活动的消息？

You can follow our Facebook page at www.facebook.com/greatheartcharityassociation as we will be posting volunteering opportunities regularly. Once you register as our volunteer, we will also be sending you a monthly email with upcoming event details which you can volunteer for as well.

您可以跟随我们的面子书 www.facebook.com/greatheartcharityassociation。 如果您已申请成为我们的义工，您也将会收到电邮的通知。

   4. How would I know my allocated time/day?

我如何得知我什么时候可以/应该参与活动？

Once you have signed up for a program and contacted the team leader, further information will be made known to you on the date, time, and location to gather, as well as the tasks that you will be helping out with.

一旦您已报名参加活动和联络了队长，队长将会把活动的日期、时间、地点和任务告知您。

   5. What should I do if I am sick or unable to report for duty as scheduled?

如果我病了或突然无法出席活动该怎么办？

Kindly contact the team leader of the program that you have signed up and inform him/her as soon as possible so that arrangements can be made for your replacement.

请联络及通知您的队长好让他/她可以立即做出安排。

   6. Who do I talk to if I have a concern or need to adjust my schedule?

如果我有任何疑问或需要调整我的时间，我应该联络谁？

You may get in touch with the team leader of the program that you have signed up for.

您应该联系该活动的队长。

   7. Who do I meet when I arrive for duty?

活动当天我应该向谁报到和索取活动的任务？

You may look for the team leader of the program that you have signed up with.

您可以向活动的队长查询。

   8. Is transportation provided?

活动将提供交通吗？

Depending on the type of program, for outreach programs, transport will generally be provided to fetch volunteers and the beneficiaries from the gathering point to the venue of the outreach programs. However, volunteers are expected to arrange for their own transport to the point of gathering.

这视乎活动的性质。通常交通会提供给户外的活动，负责载送受惠者和义工到户外的活动地点。但是，义工有时需要自行安排交通到集合点。